RETURNS
The Customer must inspect all Goods immediately upon delivery or collection. If the Customer alleges the Goods are not in accordance with the Customer’s Order, the Customer must give written notice with full particulars to the Supplier within 7 days of the Delivery Date or collection, and failing such notice, the Goods will be deemed to have been delivered to and accepted by the Customer.
RETURN PROCESS
To return an item, place the item securely in its original packaging and mail your return to the following address:
2TN FABRICATION
Attn: Returns
4/34 Paisley Drive,
Lawnton 4501 QLD.
REFUNDS
The Supplier will only accept Goods for refunds if the Goods are wrongly supplied or over-supplied. The Supplier will not accept any Goods for exchange. Any Goods made and delivered to order or special order cannot be refunded under any circumstances. In the event of a defect in materials or workmanship of such Goods, the Supplier shall at the Supplier’s absolute discretion, repair or replace the Goods.
No refunds will be recognised where the claim is made in excess of 7 days of the Delivery Date or collection of the Goods; the Goods are made to order or special order, or to the Customer’s specifications or drawings.
All postage and delivery charges for any returned Goods shall be the responsibility of the Customer, regardless of whether the Supplier accepts or denies any returned Goods for refund.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: scott@2tnfabrication.com.au